Contact Us
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Contact Details
Reservations & General Inquiries
reservations@maxwellpv.com
Call us: 1-800-410-9907
From Mexico: 001-880-410-9907
Concierge & Pre-Arrival
concierge@maxwellpv.com
Press
press@maxwellpv.com
Partners & Influencers
influence@maxwellpv.com
Travel Advisors
ta@maxwellpv.com
FAQ
- What is Maxwell?
- Maxwell is a luxury vacation rental brand offering premier private properties in Puerto Vallarta, paired with luxury amenities and tailored services to create memorable vacations.
- Where is Maxwell located?
- We currently operate in a residential tower called Indah By Sayan. As we expand, we will specify which other towers our properties are located within.
- Are the properties on the beach?
- Indah By Sayan is not directly on the beach, but it is 2–3 minutes from some of Puerto Vallarta’s quietest and most picturesque beaches, and a 10-minute walk to Playa Los Muertos. The tower is nearly oceanfront, providing 100% ocean views from each residence.
- What is your cancellation policy?
- Please refer to the Booking Policies below for details on our different rates and cancellation policies.
- Is staying in a condominium safe in Mexico?
- Yes. Our tower has 24-hour security and is located in one of Puerto Vallarta’s most prestigious neighborhoods. Puerto Vallarta is widely known as one of the safest cities in Mexico.
- What if I have a problem with the residence I’m staying in?
- We inspect all properties before and after each guest. We also have 24-hour support and maintenance to keep properties in excellent condition. If a problem arises during your stay, let us know and we’ll address it as soon as possible.
- Is there a restaurant available? Is it all-inclusive?
- Yes. There is an on-site restaurant and bar serving breakfast, lunch, dinner, and snacks. Room service is also available. The tower is not all-inclusive; we encourage you to explore the many excellent nearby restaurants. Private chefs are also available for a more exclusive dining experience.
- Do you provide soap, shampoo, towels, and other amenities?
- Yes. We provide amenities you would expect from a hotel, including bath amenities, fresh towels, robes, clean white linens, coffee maker, hair dryer, and more. Please see our amenities page for a full list.
- Are you pet friendly?
- Pets are welcome in some residences for an extra fee. Please refer to the individual listing’s pet policy.
Booking Policies
Rates and Currency
On maxwellpv.com all reservations are quoted and charged to credit cards in USD. Prices for add-on services may be quoted or charged in USD or Mexican Pesos (MXN), depending on how and when payment is processed and the specific service purchased.
Reservation Confirmation
All bookings made on maxwellpv.com are considered requests until approved. You will be contacted shortly after completing your booking request to ensure you meet our requirements.
Reservation Payment Schedule
A 50% deposit is required at the time of booking to confirm the reservation. If reserved less than 60 days in advance, 50% will be automatically charged, and the remaining 50% will be processed shortly after booking.
Security & Damage Deposit
A damage/security deposit is required at check-in. It will be returned within 7 days of check-out if there has been no property damage or missing items. The amount ranges from USD $500–$1000 depending on the specific property. Please check the individual property listing for accurate security deposit information.
Refunds and Cancellations
We offer flexible booking options for certain properties and recommend guests purchase trip cancellation and interruption insurance in case of unexpected events or illness.
Three Types of Rates
Standard Rate
Reservations can be cancelled up to 7 days prior to the check-in date to receive a 50% refund. There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies.
Non-Refundable Rate
Reservations are not eligible for any refunds. The standard payment schedule applies.
Fully Refundable Rate
Reservations can be cancelled at least 7 days prior to the check-in date to receive a full refund. There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies.
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